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Customer Service

 

Welcome to the FIREGRILLTM Web site. By using the www.myfiregrill.com Web site YOU AGREE TO BE BOUND BY ITS CONDITIONS OF USE,LEGAL NOTICES, PRIVACY POLICY and all disclaimers and terms and conditions that appear elsewhere on the FIREGRILLTM Web site.

 

References to FIREGRILLTM herein refer to www.myfiregrill.com owned by Swiss Design Inc. or its affiliates, subsidiaries and designees as deemed appropriate by FIREGRILLTM.

 

FIREGRILLTM reserves the right to make changes to the FIREGRILLTM Web site , including but not limited to the charges associated with the use of the FIREGRILLTM Web Sites. You are responsible for regularly reviewing these terms and conditions. If you are dissatisfied with the FIREGRILLTM Web site, its content or Conditions of Use and Legal Notices, you agree that your sole and exclusive remedy is to discontinue using the FIREGRILLTM Web site.

 

 

 

Our Privacy Policy

 

We at myfiregrill.com have the utmost respect for your privacy. Any information that we gather from you will be used solely for enhancing your shopping experience. We generally use that information for internal purposes only, such as to fulfill request for products, items and to provide the services the user may have requested. In addition, FIREGRILL may use this information to communicate directly with the user, such as to respond to inquiries, to fulfill a request for an online newsletter or other online subscription service, or to offer the user additional information about our products, programs, services, promotions or offers. Such responses will include information on how to opt out from receiving further information or services.

 

We have put in place appropriate physical, electronic and administrative safeguards to help prevent the information collected to be disclosed in a manner that is inconsistent with this policy.

 

myfiregrill.com may also collect certain non-personally identifiable information when the users visit the website, as part of the standard operation of the hosting servers, by using Cookie Technology. This technology does not personally identify the user or extract any information from the users’ computer. Rather, Cookie Technology is used to provide an enhanced online experience, to measure and monitor the use of the myfiregrill.com website and to improve its design and content. The information this technology collects may include: the name of the user’s Internet service provider, the date and time the user accessed the website, the Internet address of the website from which the user entered the myfiregrill.com website and where the user go after leaving the myfiregrill.com website. Data that would personally identify the user is known only when voluntarily submitted.

 

 

 

Validating Your Order

 

After you place an order using our shopping cart, we will check the information you give us for validity, by verifying your method of payment or shipping address. We reserve the right to reject any order you place with us, and/or to limit quantities on any order, without giving any reason. If we reject your order, we will attempt to notify you using the e-mail address you have given us with the order.

 

Your credit or debit card will normally not be charged if we reject an order, but we will process a refund if the charge has been made against your card.

 

Order Acceptance/Confirmation

 

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The FIREGRILL Web site reserves the right at any time after receipt of your order to accept or decline your order for any reason.

 

Return Policy

 

All sales made through the FIREGRILL Web site are subject to FIREGRILL's return policy.

 

 

Order Limitations/Limited Quantities

 

FIREGRILL may, at its own discretion, limit or cancel quantities purchased per person, per household or per order. FIREGRILL also reserves the right to reject any order you place with us. These restrictions may include orders placed by the same FIREGRILL Web site account, the same credit card, and orders that use the same billing and/or shipping address. In the event we make a change to an order, we will attempt to notify you by contacting the e-mail and/or billing address provided at the time the order was made. FIREGRILL reserves the right to limit or prohibit sales to dealers.

 

Shipping

 

All orders placed on this site are subject to product availability and will be shipped according to FIREGRILL's shipping policies.

 

In the rare event that your order never arrives, notification of lost items must be received within 60 days from receipt of the shipping confirmation e-mail.

 

Please review the Shipping & Deliveries page in our Help section for additional information on shipping times, rates and policies.

 

Termination of Use

 

FIREGRILL may, in its sole discretion, terminate your account or your use of the FIREGRILL Web site at anytime. You are personally liable for any orders that you place or charges that you incur prior to termination. FIREGRILL reserves the right to change, suspend or discontinue all or any aspects of the FIREGRILL Web site at any time without prior notice.

 

Errors on Our Site

 

Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and FIREGRILL reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, FIREGRILL will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with FIREGRILL's Return Policy.

 

 

 

WARRANTIY

 

LIMITED WARRANTY

 

For one year from date of purchase, Swiss Design Inc. warrants the FIRE GRILL™COOKING SYSTEM against defects due to workmanship or materials to the original purchaser. The obligations of Swiss Design Inc. under this warranty are limited to the following guidelines:

• This warranty does not cover FIRE GRILL™COOKING SYSTEM parts that have been altered or damaged due to: normal wear, abuse, improper maintenance, improper use, disassembly of parts and/or attempted repair by anyone other than an authorized employee or agency of Swiss Design Inc.

• This warranty does not cover corrosion, surface scratching or heat damage to the finish, which is considered normal wear.

• Swiss Design Inc. may elect to repair or replace damaged units covered by the terms of this warranty.

• This warranty extends to the original purchaser only and is not transferable or assignable to subsequent purchasers.

Swiss Design Inc. requires reasonable proof of purchase. Therefore, we strongly recommend that you retain your sales receipt or invoice. To obtain repair or replacement of your FIRE GRILL™COOKING SYSTEM under the terms of this warranty, please call Customer Service Department at 617 383-4732 for a Return Authorization Number and further instructions. Swiss Design Inc. will not be responsible for any components of the FIRE GRILL™COOKING SYSTEM to be forwarded to us without a Return Authorization Number. The FIRE GRILL™COOKING SYSTEM and its components must be returned to the original place of purchase for replacement of unit.

 

EXCEPT AS ABOVE STATED, SWISS DESIGN INC.MAKES NO OTHER EXPRESS WARRANTY.

 

THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO ONE YEAR FROM THE DATE OF PURCHASE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. ANY LIABILITY FOR INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM THE FAILURE OF THE FIRE GRILL™COOKING SYSTEM TO COMPLY WITH THIS WARRANTY OR ANY IMPLIED WARRANTY IS EXCLUDED. CUSTOMER ANOWLEDGES THAT THE PURCHASE PRICE CHARGED IS BASED UPON THE LIMITATIONS CONTAINED IN THE WARRANTY SET OUT ABOVE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

All Rights Reserved Swiss Design, Inc. Copyright 2012 FireGrill.